The company Dianomefs SA, based in Greece (Thesi Ntagla VIOPA, Markopoulo PC 19003, Attica), with VAT no. 084199465, Tax Office: Commercial Companies’ Athens Office (FAE Athinon), (hereinafter “the Company” or “we”) respects the privacy of users and complies with the applicable national and European legislation on personal data protection.

This Privacy Policy explains how we collect and use the information of users when visiting our application (the “Application”). This Application is addressed to our clients who have already a business relationship with the Company (“users” or “you”). By using the Application, you can see our products and offers, order and buy our products.

1. Who we are

The Company is the controller of your personal data. You can communicate with us via telephone, email, as well as via post. The communication information is the following:

Dianomefs SA, THESI NTAGLA VIOPA, PC 19003, Markopoulo, Attica, Greece. tel.: (+30) 2299 041320. email: foodserv@dianomefs.gr

 

2. Information we may process
and why

2.1. We process your name, contact details (email, telephone) and user name in order to activate your user account in the Application. This information is linked with the information you have already provided to us in the context of our business relationship, such as your identifiers, information related to previous purchases, as well as specific offers agreed between you and the Company.

2.2. We collect information on how you use and interact with the Application’s content, namely information about products or categories that users visit more frequently in the Application. This processing activity is performed only for our internal marketing purposes, and such data enables us to improve our products and enhance user experience.

2.3. Upon your explicit consent, we use your purchase history and data mentioned above under section 2.2 in order to suggest you new offers similar with the products you have chosen in previous sessions. Read our Cookie Policy for more information regarding tracking technologies use for the collection of such data.

2.4. Upon your explicit consent, we may process your contact details in order to send you notifications about our new offers and/or in order to remind you to complete an action (i.e. complete a purchase).

2.5 Upon your explicit consent we will collect and process location information. We will use it for navigation purposes and proof of delivery. Location services are being used in order to locate drivers position easily to find them during an emergency even when the app is closed or not in use.

It is noted that the Company neither collects nor has access to payment data. Payments are made via the Viva wallet online platform with redirect method (Privacy Policy VIVA: https://www.vivawallet.com/gr_el/privacy-policy).

3. Legal Basis for data
processing

The creation of a user account is made on a voluntary basis and is based on your consent. Similarly, you can decide if you wish (a) to receive personalized offers for new products and/or (b) receive notifications from us. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

The following information processed when you purchase a product from us is necessary for the fulfillment of contractual obligations and compliance with applicable law: name, address, telephone, email, purchase history, payment details (when payment is not performed by electronic means).

Lastly, the processing of data related to users’ interaction with the Application is performed for the purposes of our legitimate interests.

4. Purpose of data processing

Your personal data may be processed for any of the following purposes:

– The creation of user account.
– The fulfillment of your order and delivering the products you have selected. – Contract execution.
– Our internal marketing purposes.
– Making offers agreed with you in the context of our business relationship.
– Informing you about our new offers.
– Suggesting products based on your purchase history.
– Compliance with applicable law.

5. How long we retain your
personal data

We retain your user account details for as long as you wish to use the Application. Your account can be deleted upon either your request or confirmation that you wish to terminate our cooperation. All information collected in the context of our contractual relationship shall be kept for the period of time that is strictly necessary to fulfill our contractual obligations, comply with the applicable law and assert, exercise of defend legal claims.

6. Recipients of your personal
data

The Company may share your personal data with providers of IT services only if and when required to perform tasks requiring so. In addition, we may disclose your personal data when necessary, in order to comply with any applicable law or regulation, or in order to respond to any legal process or government request.

7.
Transfer of personal data to third countries/international organizations

The Company may share your personal data with providers of IT services only if and when required to perform tasks requiring so. In addition, we may disclose your personal data when necessary, in order to comply with any applicable law or regulation, or in order to respond to any legal process or government request.

8.
Your rights as data subject

Pursuant to the current legal framework on the protection of personal data, you are entitled to exercise the following rights:

– The right to access, correct or update your personal data at any time.
– The right to object the use of your personal data.
– The right to restrict the use of your personal data.
– In case where the processing of your personal data is based exclusively on consent, you have the right to withdraw your consent at any time without any detriment.
– You are entitled to ask the erasure of your personal data.
– You have the right to data portability, according to which you can ask to receive your personal data so that you can transfer them to another entity.
– You have the right of recourse to the Hellenic Data Protection Authority (DPA). For more detailed information you can visit the website www.dpa.gr

9.
Updates to our Privacy Policy

Any changes we may make to our Privacy Notice in the future will be posted on our Website. Such modification will become effective immediately upon posting without prior notice. Hence, we encourage you to periodically review the Website, to stay informed about how the Company processes personal data.

10.
Contact

If you have any questions or concerns related to this Privacy Policy, please contact the Company by telephone (tel: (+30) 2299 041320) or email: foodserv@dianomefs.gr.

11.
Security of your data

We place high priority on the security of your personal data. We apply appropriate technical, administrative, electronic and physical safeguards to protect against foreseeable loss, unauthorized access, destruction, misuse, unauthorized modification and improper disclosure. We store data on servers that are placed in secure installations, we apply specific procedures for the storage and safety of data, and the Application uses an SSL Certificate.